Telehealth and clinic reviews: FDA letters, complaints and real prices

How to read these verdicts

Every review uses the same rule, written out on our editorial standards page. Avoid means at least one of these: an FDA warning letter whose cited claims are still live, a BBB rating of D or F, a pattern of billing or refund complaints, or regulator or pharmacy action. Use caution means a past FDA letter where the cited claims have been fixed, with a reasonable complaint record. Clean means none of these turned up.

A verdict marked provisional means at least one check, often the BBB record, is still pending. It can change when that check is done. FDA letters behind these verdicts are listed in our FDA warning letter tracker.

This page has no affiliate links. Where a review page does have one, it says so, and companies rated Avoid or Not yet rated never get one. See how we make money.

Clean (28)

No FDA letter with live claims, no BBB D or F, no complaint pattern and no regulator action found. Clean is not a promise that a program suits you; compare prices on the GLP-1 cost tracker and the TRT cost page.

• Alloy (provisional): No FDA letter found. It sells compounded GLP-1s, a category that has drawn FDA letters to other companies. BBB and prices still pending.
• Blue Sky MD (provisional): No adverse findings in the sources checked so far. FDA letter and BBB checks are still pending.
• bmiMD (provisional): No FDA letter or regulator action found. BBB and refund terms not yet checked; some Trustpilot reviews complain about billing and cancellation.
• Defy Medical (provisional): No adverse findings in the sources checked so far. FDA letter and BBB checks are still pending.
• Everlywell (provisional): At-home lab tests. No FDA warning letter found. BBB not yet checked.
• Evernow (provisional): No FDA letter found. BBB rating still pending.
• Form Health (provisional): No FDA letter found and no compounded products. BBB not yet checked.
• Found (provisional): No FDA warning letter found. BBB, Trustpilot and court records not yet checked.
• Fountain Life (provisional): Longevity clinic memberships; the company does not publish prices. No Avoid or Caution trigger found so far; complaint checks pending.
• Fountain TRT (provisional): No adverse findings so far. FDA letter and BBB checks pending. Its testosterone cream is likely compounded, which we have not confirmed.
• Function Health (provisional): Annual lab-testing membership. No Avoid or Caution trigger found so far; complaint checks pending.
• Gameday Men's Health (provisional): No adverse findings so far. FDA letter and BBB checks pending. Quality can vary by franchise location.
• Gennev (provisional): No adverse findings in the sources checked. FDA letter, BBB and price checks pending.
• Henry Meds (provisional): No FDA warning letter found. BBB, Trustpilot and court records not yet checked, including a 2026 lawsuit mentioned on another site that we have not confirmed.
• Hone Health (provisional): No adverse findings in the sources checked so far. FDA letter and BBB checks are still pending.
• Knownwell (provisional): No FDA letter found. Publishes no self-pay prices. BBB not yet checked.
• Lifeforce (provisional): Membership with regular biomarker testing and clinician visits. No Avoid or Caution trigger found so far; complaint checks pending.
• LifeMD (provisional): No FDA letter or regulator action found. BBB not yet checked; Trustpilot shows billing and cancellation complaints we are weighing.
• Marek Health (provisional): No adverse findings so far. FDA letter and BBB checks pending. Note that it promotes peptides.
• MDVIP (provisional): Concierge membership network. No Avoid or Caution trigger found so far; complaint checks pending.
• Midi Health (provisional): No adverse findings in the sources checked. FDA letter search and BBB rating pending.
• Neko Health (provisional): Non-MRI body scan clinic, new to the US. No Avoid or Caution trigger found so far; complaint checks pending.
• PlushCare weight loss (provisional): No FDA letter found. BBB not yet checked.
• Prenuvo (provisional): Whole body MRI scans. No Avoid or Caution trigger found so far; complaint checks pending.
• Ro (provisional): No FDA warning letter found, and it sells brand-name drugs only. BBB, Trustpilot and court records not yet checked.
• Superpower (provisional): Annual blood panel membership. No Avoid or Caution trigger found so far; complaint checks pending.
• TRT Nation (provisional): No adverse findings in the sources checked so far. FDA letter and BBB checks are still pending.
• Winona (provisional): No FDA letter found. Prices, products and BBB rating not yet confirmed.

Use caution (8)

Most companies here received an FDA warning letter in 2025 or 2026 over how they marketed compounded GLP-1s. FDA announced 30 such letters to telehealth companies on Mar 3, 2026 alone ^[19]. If a cited claim is still live when we check, the company moves to Avoid.

• Direct Meds (provisional): FDA warning letter dated Sep 9, 2025 ^[11]. The cited claims were not on its homepage or pricing page when we checked. BBB not yet checked.
• Eden (provisional): FDA warning letter dated Jun 8, 2026 ^[17]. The "FDA-licensed" text appears removed; label branding on its GLP-1 products is not yet confirmed.
• IVIM Health (provisional): FDA warning letter dated Feb 20, 2026 ^[16]. Whether the product label issue it cited is fixed is not yet confirmed; if not, the rating becomes Avoid.
• Maximus (provisional): FDA warning letter dated Jun 8, 2026 ^[18]. Its homepage still sells compounded tirzepatide; whether the cited claims are still live is not yet confirmed.
• OrderlyMeds (provisional): FDA warning letter dated Jun 8, 2026 ^[13]. The "FDA-licensed" claim appears fixed, but product label images and BBB are not yet confirmed.
• Remedy Meds (provisional): FDA warning letter dated Sep 9, 2025 ^[14]. The cited claims were not on its homepage when we checked. BBB not yet checked.
• SkinnyRx (provisional): FDA warning letter dated Feb 20, 2026 ^[12]. We have not yet confirmed whether the cited claims are gone; if they are still live, the rating becomes Avoid.
• Willow (provisional): No FDA letter found, but the National Advertising Division found some of its claims unsupported, Willow declined to comply, and NAD said it would refer the case to regulators ^[15].

Avoid (9)

These reviews stay up so you can see the record, but they carry no affiliate link. Each one points to alternatives. For legal ways to get the same drugs, see how to get tirzepatide online and how to get semaglutide online.

• Fridays: BBB rating F, with no response to 35 of 41 complaints, plus a billing and refund complaint pattern: 65 complaints in 12 months, 63 unanswered ^[2].
• Hers menopause (provisional): The FTC, Utah and Los Angeles County sued Hims & Hers in July 2026 over subscriptions, cancellation and health data sharing ^[8], plus an FDA warning letter to Hers dated Sep 9, 2025 ^[10].
• Hers weight loss: The FTC, Utah and Los Angeles County sued Hims & Hers in July 2026 over subscriptions, cancellation and health data sharing ^[8], plus an FDA warning letter to Hers dated Sep 9, 2025 ^[10].
• Hims testosterone (provisional): The FTC, Utah and Los Angeles County sued Hims & Hers in July 2026 over subscriptions, cancellation and health data sharing ^[8], plus an FDA warning letter dated Sep 9, 2025 ^[9].
• Hims weight loss: The FTC, Utah and Los Angeles County sued Hims & Hers in July 2026 over subscriptions, cancellation and health data sharing ^[8], plus an FDA warning letter dated Sep 9, 2025 ^[9].
• MedVi: BBB rating F, with 751 complaints in 3 years and 135 unanswered ^[3], plus an FDA warning letter dated Feb 20, 2026 ^[4].
• Mochi Health: Regulator action against its compounding pharmacy: Washington's health department issued a Notice of Immediate Jeopardy to Aequita Pharmacy ^[6]. Eli Lilly's lawsuit against Mochi is ongoing ^[7].
• Shed (formerly ShedRx): Pattern of billing and refund complaints: 257 BBB complaints in 3 years, 67 in the last 12 months, about charges for undelivered medication, refused refunds and blocked cancellations ^[1]. No FDA letter found.
• TrimRx: BBB rating F and a BBB-documented pattern of billing and cancellation complaints: 2,598 in 3 years ^[5].

Not yet rated (4)

We publish these pages with what we could confirm and say plainly what we could not. They carry no affiliate link and get a verdict once the record checks are done.

• Biote: A hormone pellet training and clinic network. Not yet rated.
• Embody: We could not confirm its official website, company, prices or BBB record, so we have not rated it.
• Noom Med: Only its microdose price is confirmed so far. BBB, refund terms and legal history are still being checked.
• Valhalla Vitality: Not yet assessed: its website could not be read and no other records have been gathered. No FDA warning letter appears in third-party trackers.